Privacy Policy
Last updated: March 25, 2026
1. Information We Collect
We collect information necessary to provide our money transfer service, including: - Personal information: your full name, email address, and preferred language - Transaction data: transfer amounts, dates, exchange rates, and payment confirmation codes - Recipient information: beneficiary name, Venezuelan ID (cedula), bank name, and account number - Usage data: how you interact with our website (pages visited, features used)
2. How We Use Your Information
We use your information to: - Process and complete money transfers - Verify your identity and prevent fraud - Communicate with you about your transactions and account - Send you important service updates and notifications - Improve our Service and user experience - Comply with legal and regulatory requirements
3. Data Sharing
We only share your personal information with third parties when necessary to: - Process your transfers (e.g., banking partners in Venezuela) - Provide essential services (e.g., email delivery, payment processing) - Comply with legal obligations or respond to lawful requests We do not sell your personal information to third parties. We do not share your data for advertising purposes.
4. Data Security
We take the security of your data seriously. We use industry-standard measures to protect your personal information, including: - Encryption of data in transit and at rest - Secure authentication and access controls - Regular security reviews and updates While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.
5. Cookies and Tracking
We use essential cookies to keep you logged in and remember your preferences (such as language). We may also use analytics tools to understand how our Service is used and to improve the user experience. You can manage cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of the Service.
6. Your Rights
Under Canadian privacy law (PIPEDA), you have the right to: - Access the personal information we hold about you - Request correction of inaccurate information - Request deletion of your personal information (subject to legal retention requirements) - Withdraw consent for non-essential data processing To exercise any of these rights, contact us at hello@tufamilia.ca. We will respond to your request within 30 days.
7. Data Retention
We retain your personal information for as long as your account is active and as necessary to provide the Service. Transaction records (order ID, amounts, dates, exchange rates, and Interac confirmation references) are retained for at least five years after the transaction date, as required by the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) record-keeping rules applicable to Canadian money service businesses. If you close your account, we immediately scrub your identifying information (name, phone, recipient details, support messages) but keep the transaction records, with your user identifier as the only remaining link. Those records and the identifier are hard-deleted once the five-year retention window elapses.
8. Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page and notify registered users by email. We encourage you to review this policy periodically to stay informed about how we protect your information.
9. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us at: Email: hello@tufamilia.ca